1.10.2015 - 11:34
Turvapaikanhakijoille tietoa hätänumerosta 112 / Information to asylum seekers on the emergency number 112
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Suomi on edistyksellinen maa yhden hätänumeron toimintamallilla. Saman numeron kautta voidaan kiireellisessä hätätilanteessa hälyttää paikalle poliisi- tai pelastusviranomainen, sairaankuljetus tai sosiaaliviranomainen. Tämä toimintatapa on muualla maailmassa vielä harvinainen.

Hätäkeskuslaitoksella on käytössä sopimukseen perustuva ympärivuorokautinen tulkkipalvelu, jota voidaan käyttää tarvittaessa hätäpuheluiden tulkkauksessa. Hätäkeskuslaitos on käyttänyt tulkkipalvelua aiemmin muun muassa albanian-, viron-, venäjän-, somalian- ja ranskankielisten hätäpuheluiden käsittelyyn. Turvapaikanhakijoiden kanssa tulkkipalvelua on mahdollista käyttää mm. arabian, darian ja soranian kielten tulkkauksessa.

Hätäkeskuslaitos haluaa kertoa turvapaikanhakijoille myös kesällä lanseeratusta 112 Suomi -sovelluksesta, jonka avulla hätäkeskus saa automaattisesti sijaintitiedot käyttöönsä.

– Olisi hyvä, että ne turvapaikanhakijat, joilla on älypuhelin käytössään, lataisivat 112 Suomi -sovelluksen ja käyttäisivät sitä hätäpuhelun soittamiseen. Kun hätäkeskuspäivystäjä saa automaattisesti tietoonsa tapahtumapaikan sijainnin, nopeuttaa se avunsaantia, varsinkin jos kielimuuri on vielä haasteena ja henkilön on vaikea hahmottaa omaa sijaintiaan, Viitaluoma pohtii.

Lyhyt info hätänumerosta 112 Suomessa (in english)

Näin käytät hätänumeroa Suomessa

How to use the emergency number 112 in Finland

Lisätietoja:

HÄTÄKESKUSLAITOS
Erityisasiantuntija Juha Viitaluoma
puh. 0295 481 312, 0295 480 112 (vaihde/växel)
juha.viitaluoma@112.fi

 

NEWS FROM THE EMERGENCY RESPONSE CENTRE ADMINISTRATION 30.9.2015                                                           

INFORMATION TO ASYLUM SEEKERS ON THE EMERGENCY NUMBER 112 AND HOW TO USE IT IN FINLAND

 

The Emergency Response Centre Administration has delivered a compact information package to asylum seekers via the Finnish Immigration Services on how to use the emergency number 112 in Finland.

“While people in Finland are familiar with the emergency number 112, and it is also used in all EU countries, not everyone facing an emergency situation knows whether or not they should call 112,” says Senior Specialist Juha Viitaluoma of ERC Administration.

This was the starting point for the ERC Administration’s decision to approach the Finnish Immigration Service for help in delivering information on the emergency number to reception centres, aimed at asylum seekers arriving to Finland.

“Our goal is that, when faced with an emergency situation, asylum seekers know that there is a number they can call 24 hours a day. It is also important that they know that they can call 112 free of charge from any phone without the need for an area code. The emergency number 112 can also be called from a foreign mobile phone connection without the need for an area code,” Viitaluoma instructs.

The Finnish model of using only one emergency number is highly advanced. In an urgent emergency situation, the same number can be used to call the police, rescue services, an ambulance or social services to the scene. Such an operating model is not yet commonly used outside of Finland.

“Our model is fairly easy for asylum seekers, because they only need to memorise one number for emergencies. However, the language barrier may cause challenges. Our ERC operators speak Finnish and Swedish and, while it is not a requirement, most of them also speak English. If an asylum seeker does not speak any of these three languages, and no one else is present at the scene to explain the situation, another way to find out what has happened is to use interpreter services, says Viitaluoma.

The ERC Administration has access to contract-based, round-the-clock interpreter services that can be used to interpret emergency calls whenever necessary. The ERC Administration has previously used interpreter services on emergency calls made in Albanian, Estonian, Russian, Somali and French. With regard to asylum seekers, interpreter services are available in, for example, Arabic, Darija (Western Arabic) and Sorani (Central Kurdish).

“The key here is that the operator is able to distinguish between or identify different languages and dialects,” Viitaluoma notes.

The ERC Administration also wishes to provide asylum seekers with information on the 112 Finland application, which was launched this summer, through which the ERC is automatically provided with the location of the person making the emergency call.

“All asylum seekers who have a smart phone should download the 112 Finland application and use it when making an emergency call. When the ERC operator receives the location of the incident automatically, assistance can be dispatched more quickly, especially if there is a language barrier between the caller and the ERC operator, and the caller cannot identify their location,” Viitaluoma explains.

 

The emergency number in Finland is 112

http://www.112.fi/download/62757_The_Emergency_Number_in_Finland_is_112.pdf?b93569de5ac9d288

How to use the emergency number 112 in Finland

http://www.112.fi/download/33220_Hake_112esittely_englanti.pdf?889f0aea93b4d088

 

For more information, please contact:

EMERGENCY RESPONSE CENTRE ADMINISTRATION

Senior Specialist Juha Viitaluoma

tel. +358 295 481 312, +358 295 480 112 (exchange)

juha.viitaluoma@112.fi